Shipping Policy for Luxcandleboutique

Effective Date: January 16, 2025

At Luxcandleboutique, we are committed to providing our customers with fast, reliable, and efficient shipping. This Shipping Policy outlines the terms and conditions regarding the shipment of your order. By placing an order with us, you agree to the terms set forth in this policy.

1. Shipping Locations

We currently offer shipping within the United States and to select international destinations. If you are located outside the United States, please check our website for available countries before placing an order.

  • Domestic Shipping:
    We ship to all 50 U.S. states, including Alaska, Hawaii, and U.S. territories.

  • International Shipping:
    We offer international shipping to select countries. Additional shipping fees, import duties, taxes, and customs charges may apply, and these are the responsibility of the buyer.

2. Processing Time

  • Order Processing:
    Orders are processed within 1-2 business days after receipt of payment. Orders placed on weekends or holidays will be processed the next business day.

  • Order Confirmation:
    Once your order has been processed and shipped, you will receive a shipment confirmation email with tracking information. If there are any issues or delays, we will notify you as soon as possible.

3. Shipping Methods and Costs

We offer a variety of shipping options to suit your needs. Shipping costs will be calculated at checkout based on the weight, size, and destination of your order.

  • Domestic Shipping Options:

    • Standard Shipping: Typically delivered within 5-7 business days after processing.
    • Expedited Shipping: Typically delivered within 2-3 business days after processing.
    • Priority Shipping: Typically delivered within 1-2 business days after processing.

  • International Shipping:
    Shipping times for international orders may vary depending on the destination. International shipping may take 7-21 business days or longer, depending on the country.

All shipping fees are calculated at checkout and are based on the shipping method you select and the delivery address.

4. Tracking Information

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the progress of your shipment through the carrier’s website. Please note that tracking information may take up to 24-48 hours to be updated in the system.

5. Shipping Restrictions

While we strive to provide shipping options to as many customers as possible, some restrictions may apply:

  • Certain products may not be eligible for international shipping due to size, weight, or legal restrictions.
  • We do not ship to PO Boxes or APO/FPO addresses for international orders.
  • Luxcandleboutique is not responsible for any delays, damages, or issues arising from third-party shipping carriers.

6. Shipping Delays

While we strive to ensure timely delivery, shipping carriers may experience delays due to unforeseen circumstances such as:

  • Severe weather conditions
  • High demand during holiday seasons
  • Carrier service disruptions

Please note that once an order has been shipped, it is in the hands of the shipping carrier, and we cannot be held responsible for any delays beyond our control.

If your order has been delayed, please contact the shipping carrier using the provided tracking number. You may also contact our customer service team for assistance.

7. Damaged or Lost Shipments

If your order arrives damaged or you believe it has been lost during shipping, please follow these steps:

  • Damaged Items:
    Contact us within 7 days of receiving your order. Please provide photos of the damaged product and packaging, and we will arrange for a replacement or refund.

  • Lost Items:
    If your package has not arrived within the expected delivery window, please check the tracking information. If the package is marked as “Delivered” but you have not received it, contact the carrier immediately to file a claim. We are not responsible for lost packages that have been marked as delivered by the carrier.

8. Customs, Duties, and Taxes (International Orders)

For international orders, please be aware that customs duties, taxes, and import fees may apply based on the destination country. These charges are the responsibility of the buyer.

  • Customs Fees:
    Customs regulations vary by country. Please check with your local customs office for more information regarding any additional charges that may apply.

  • Delays in Customs:
    International shipments may be delayed due to customs processing. Luxcandleboutique is not responsible for delays caused by customs authorities.

9. Changes to Shipping Address

If you need to change the shipping address after placing your order, please contact us immediately. Once an order has been processed and shipped, we are unable to modify the shipping address. Please ensure your shipping details are accurate before completing your purchase.

10. Free Shipping Promotions

From time to time, we may offer free shipping promotions. Free shipping offers are only valid for the specified time and for eligible orders. Shipping costs for international orders, expedited shipping, and some oversized items may not be eligible for free shipping. Please review the terms of the promotion for details.

11. Contact Us

If you have any questions or need assistance with shipping, please feel free to contact us: