Payment Policy for Luxcandleboutique

Effective Date: January 16, 2025

At Luxcandleboutique, we strive to offer a smooth and secure shopping experience for our customers. This Payment Policy outlines the methods of payment accepted on our website, as well as the terms and conditions that apply to payments for your orders. By making a purchase from Luxcandleboutique, you agree to adhere to the terms outlined in this policy.

1. Accepted Payment Methods

We offer various secure payment options to accommodate our customers. The payment methods we accept include:

  • Credit and Debit Cards:
    We accept all major credit and debit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal:
    You can pay via your PayPal account, which allows you to securely link your bank account, debit, or credit card.

  • Gift Cards:
    Luxcandleboutique gift cards can also be used to pay for purchases on our website. If you have a gift card, you can enter the card details during checkout.

2. Order Processing

When you place an order on our website, your payment will be processed immediately through a secure payment gateway. Your order will not be processed or shipped until payment has been successfully authorized and received.

  • Payment Authorization:
    Once you provide your payment information, our payment processor will verify the transaction details to confirm the availability of funds or credit. If the transaction is approved, we will proceed with order fulfillment.

  • Order Confirmation:
    Upon successful payment, you will receive an order confirmation email containing the details of your purchase. This email confirms that we have received your order, but it does not constitute acceptance of the order. The order is considered accepted only after the products are shipped.

3. Payment Security

We take the security of your personal and payment information seriously. All transactions are processed through a secure, encrypted payment gateway to protect your sensitive data. Our website uses SSL (Secure Sockets Layer) encryption to ensure that your payment details remain confidential and secure.

  • Third-Party Payment Processors:
    We use reputable third-party payment processors (such as PayPal and Stripe) to handle all payments securely. These providers comply with the highest standards of data protection and encryption to ensure your financial information is kept safe.

  • PCI Compliance:
    Our payment processing system is compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring that all payment transactions are handled with the highest level of security.

4. Billing Address and Payment Information

For payment verification, you may be required to provide your billing address and the card details associated with your payment method. This information is necessary to confirm that the payment source is valid.

Please make sure to enter your billing information accurately to avoid delays in processing your order.

5. Currency

All prices on our website are listed in U.S. Dollars (USD). If you are ordering from outside the United States, your payment provider may charge you in your local currency, depending on the exchange rate and applicable conversion fees.

6. Payment Declines and Errors

In rare cases, your payment may be declined or an error may occur during the transaction process. If your payment is declined, please review the following:

  • Insufficient Funds:
    Ensure that your credit card or bank account has sufficient funds or credit available.

  • Incorrect Information:
    Double-check that you have entered the correct payment details (card number, expiration date, CVV, etc.) and billing address.

  • Payment Provider Issues:
    If you continue to experience payment issues, we recommend contacting your bank or credit card provider for further assistance.

If you encounter any payment-related issues, please reach out to our customer support team at info@luxcandleboutique.com, and we will assist you in resolving the issue.

7. Taxes

Sales tax will be added to your order based on your shipping address. The applicable tax rate will be calculated at checkout based on your location and the current tax regulations.

Please note that customers outside of the United States may be subject to import duties, customs fees, and taxes upon delivery, which are the responsibility of the customer.

8. Refunds and Adjustments

If your order is canceled or returned in accordance with our Return Policy, a refund will be issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider’s processing times.

If you have any questions regarding payments, refunds, or adjustments, please contact us at:

9. Fraud Prevention

To protect both our customers and Luxcandleboutique, we employ fraud detection measures. If any suspicious activity is detected on your account or payment, we reserve the right to cancel or hold the transaction until the issue is resolved.

If additional verification is required, we will contact you directly to request further information or clarification regarding your payment.

10. Changes to Payment Policy

We may update or modify this Payment Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we handle payments.

Contact Us

If you have any questions regarding our Payment Policy, or if you need assistance with a payment issue, please feel free to contact us: