Return Policy for Luxcandleboutique

Effective Date: January 16, 2025

At Luxcandleboutique, we want you to be completely satisfied with your purchase. If you are not fully satisfied with your order, we offer a straightforward return policy to ensure that you can return or exchange your items easily.

Please read the following information carefully to understand our return process and how we handle returns and exchanges. By making a purchase with us, you agree to comply with the terms outlined in this Return Policy.

1. General Return Guidelines

We accept returns within 30 days of the date you receive your order. All items returned must meet the following conditions:

  • Unused and Unopened: Items must be in their original, unused, and unopened condition, with all original packaging intact (including labels, tags, and seals).
  • Receipt or Order Confirmation: You must provide proof of purchase, such as the order confirmation or receipt.
  • Non-refundable Items: Certain items are not eligible for return, including:
    • Customized or special-order products.
    • Products that have been used, altered, or damaged by the customer.
    • Gift cards or promotional items.

Please note that return requests outside of the 30-day window may be refused.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Us:
    Reach out to our customer service team at info@luxcandleboutique.com or call us at (910) 646-4106. Provide your order number, a description of the item(s) you wish to return, and the reason for the return.

  2. Return Authorization:
    Once we review your request, we will provide you with a Return Merchandise Authorization (RMA) number and further instructions for returning the items.

  3. Shipping the Return:
    Pack the items securely in their original packaging. Include your order confirmation or receipt and the RMA number with the return shipment. You will be responsible for the return shipping costs unless the return is due to our error (e.g., incorrect or defective items).

    Address for Returns: Luxcandleboutique
    6231 Sam Potts Hwy
    Hallsboro, North Carolina

    We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

3. Refunds and Exchanges

Once we receive your returned item(s), we will inspect them to ensure they meet our return requirements. After approval, we will process your return and issue a refund or exchange as follows:

  • Refunds:
    Refunds will be issued to the original payment method (credit/debit card or PayPal). Please allow 5-7 business days for the refund to be processed and reflected in your account, depending on your payment provider.

  • Exchanges:
    If you prefer an exchange instead of a refund, we will process your exchange once the returned item(s) are received. If the exchange product is unavailable, we will notify you and issue a refund.

Please note that shipping fees are non-refundable unless the return is due to a defect or error on our part.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately upon receipt of your order. We will work with you to resolve the issue as quickly as possible.

  • How to Report Damaged or Defective Items:
    Contact us within 7 days of receiving your order, providing photos of the damage or defect, along with your order number. We will arrange for a replacement, exchange, or full refund at no additional cost to you.

5. Cancellations

If you wish to cancel an order before it has been shipped, please contact us as soon as possible. Once an order has been shipped, we are unable to cancel it, but you may return the item in accordance with our return policy.

6. Return Shipping Costs

You are responsible for paying the return shipping costs unless the item is defective, damaged, or incorrect. In these cases, we will provide you with a prepaid return shipping label.

7. Restocking Fees

In certain cases, we may charge a restocking fee of up to 15% for returns. This fee will apply if the returned item is opened, missing parts, or in less than perfect condition. You will be informed of any applicable restocking fees prior to processing your return.

8. International Returns

For international orders, you are responsible for any return shipping fees, as well as any customs duties or taxes. Please note that returns from international customers may take longer to process.

9. Contact Us

If you have any questions about your return or need assistance with the process, please feel free to contact us: